Applebee's Corporation Reviews and Complaints

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Applebee's Corporation Reviews

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  • Applebees draper Utah horribly managed

    I worked at ihop and was corporately trained at both I ass.managed and served at ihop for about 10 yrs worked at four maybe five opened two and was very well trained by several mangers and later lost my job due to a buy out in the orem store and others around Utah because of 100 percent discimination. Have a suit.never filed.I didn't know you had joined forces in my time since but my family and I went to the draper applebees tonight. I cannot even close remember at time at seeing any restraurant so poorly managed by a short little kind of maybe Italian or something not sure. First we... More...
    (Restaurants, Fast Food, Coffee)
    Ablack's Picture   Ablack    0 Comments   Comments
  • Wasn't happy with the way food was prepared.

    Erick Lambert, the manager at Applebee's, is rude and disrespectful! After placing an order that was not right twice without touching the food, Erick Lambert said the food was still going to be paid for. He also stated that it was not up for discussion. He then stated that the food wood be paid for or he would call the police. We all agreed to call the police, and once they were there, he told them we refused to pay. We agreed to pay for everything but the food that was first undercooked, then overcooked and burned and the brought to the table. After the police noticed that the food... More...
    (Restaurants, Fast Food, Coffee)
    Unhappy00's Picture   Unhappy00    0 Comments   Comments
  • Life Long Customer Lost!

    2/25/2015 @ 10:00pm, I stopped by my local Applebee's tonight expecting the same courteous service extended to me as usual. But, was I in for a surprise; I ordered a glass of Merlot Wine, but the Barmaid (Patrice) said they were out. So, we compromise on a glass of Cabernet only to have her pour from the very bottom of the bottle which didn't fill the glass. I said to the Barmaid, I didn't wanted the bottom of the bottle could you please give me a new glass of wine from a new bottle. She refused and said I'll get the manager for you. The Manager (Never introduced her... More...
    (Restaurants, Fast Food, Coffee)
    delfawn's Picture   delfawn    0 Comments   Comments
  • Manager is Rude and VERY UNPROFESSIONAL!!!!

    The manager yelling at wait staff in front of customers, REALLY? I was a department manager for 21 years and NEVER, NEVER did I reprimand my staff in front of the customers!!! Also, Overheard him talking badly about the staff to other staff members. I have been a customer at this particular store for MANY years, I'm not sure what happened to the good managers but I have seen so many complaints about this manager. trust me...I DO NOT WORK THERE, JUST OBSERVE!!! The wait staff are all VERY good and accommodating, the bar staff seem quite unmotivated, but I guess that I would be too... More...
    (Restaurants, Fast Food, Coffee)
  • Carside Joke

    location pemberton@broad...i orderd carside at 6:04p, email confirmation confirmed pick up at 6:19. I got to location at 6:40, witnessed servers looking out window but no one came, out, called into store and was told order was ready someone would be out, 10 min passed and I had to go in, mgr said he would check on it, my order had been sitting on table near back, he grabbed it and told me he would cook another if cold, told him i was on lunch and didnt have time to wait. didnt offer an apology a discount a free drink or dessert. I am customer service for large bank 10 hours a day and this... More...
    (Restaurants, Fast Food, Coffee)
    awalls's Picture   awalls    0 Comments   Comments
  • Applebee's Big Flats, NY Food Poisoning Twice!!!

    My husband and I went to Applebee's for dinner one night and we had the same meal- Mac and cheese with chicken in it. As soon as we left we both felt off. It hit my husband faster and we rushed home. He had very bad diarrhea! It hit me just a couple hours after him and I had the same problem! We didn't feel better until the next day. I did not want to go back there but my husband figured it was just a one time thing so we went a couple times after that and were fine. This past Saturday we went back there with my in laws for lunch. My husband and I ordered the same thing- chicken... More...
    (Restaurants, Fast Food, Coffee)
    StephGordon19's Picture   StephGordon19    0 Comments   Comments
  • Applebee's Manager

    I brought in the New Year on a bad foot thanks to Applebees. I have Never had a problem with them before until now. Always had great and gelpful service. My experience was awful from the moment i step through the door. First i walked in your established and there were two hostess at the front door, nobody greeted me they just looked at me like why am i here which made me think you guys were closed New Years day, so i asked the two women are you guys open and they just looked at me like i had 3 heads or something so i just proceeded inside and i was going to seat myself since clearly the 2... More...
    (Restaurants, Fast Food, Coffee)
  • Not a happy camper

    I brought in the New Year on a bad foot thanks to Applebees. I have Never had a problem with them before always great and helpdul service food always great until now. My experience was awful from the moment i step through the door. First i walked in your established and there were 2 hostess at the front door, nobody greeted me they just looked at me like why am i here which made me think you guys were closed New Years day, so i asked the two women are you guys open and they just looked at me like i had 3 heads or something so i just proceeded inside and i was going to seat myself since... More...
    (Restaurants, Fast Food, Coffee)
    andreya88's Picture   andreya88    0 Comments   Comments
  • applebees dixie are thieves

    Applebees in louisville ky in the 4000 block of dixie hwy tries to steal your money. We asked the waitress to check the balance of 2 $25 gift cards. When she came back she had two reciepts she said there is 25 on this one as she set it on the table with the reciept and she crumbled up the other reciept and said there was nothing on this card. We told her we wouldnt be staying if they both didnt have money. We would come back when we had the full amount to spend. She took the card with the "0 balance" and said let me ask the manager what we could do. The manager was sitting at the... More...
    (Restaurants, Fast Food, Coffee)
    kimberlee's Picture   kimberlee    0 Comments   Comments
  • poor service

    we went to the Richardson tx on plano rd last night for my partners birthday check # 7795-371119 12-09-14 @9:57 first we asked the server about the 1/2 price appetizers, @ 9:05 she told use that it starts at 10pm your web site said 9pm so we ordered the new potato chips they were way over cooked, we were offered a replacement we said No thanks they were nothing special. Then with my fish dinner I asked for mac & cheese instead of cole slaw I was charged $2 up charge they brought out kraft box powder cheese crap dry and cold also sent back. the service was very slow and she basically... More...
    (Restaurants, Fast Food, Coffee)
  • horrible gm

    My visit. at salina, kansas applebees sucked. the general manager walked around like she was pissed at the world, she never smiled and even when she talked to us about our steak taking so long, she was in a hurry to just say hey sorry ur steak is taking so long they r working in it. and walked away rudely. i don't know who would want a general manager to be so rude to quests, I'm scared to see how she treats her employees. never going to eat here again More...
    (Restaurants, Fast Food, Coffee)
    beautyswisher's Picture   beautyswisher    0 Comments   Comments
  • Poor Customer Service & Management!

    On 11/15/14 myself along with my husband went to the Applebee's in Milledgeville Georgia; we walked in at approximately 8:00 PM. We were immediately greeted by the hostess upon entering and she ask how many was in our party! I replied two; I then requested to be seated at a table where my husband could watch the Georgia vs Auburn football game that was on that evening, and she complied and sat us in an area to the right; second table that seats two on your left. After being seated about five minutes or so our waitress walked over and took our orders. Ten minutes later the waitress... More...
    (Restaurants, Fast Food, Coffee)
    Monae520's Picture   Monae520    0 Comments   Comments
  • Complaint

    My husband and I went to Applebee's on Thornton road in lithia springs ga. We arrived about 11:00 and ordered our food . 45 min later we didn't have our salad...appetizer .....and then about 5 min later we got our salad and 15 min after that we got our steak. Food was great but service sucked. Pardon my language but that word best describes the situation. Other people come in and sat and got served and left before we got our food. Lots of apoligies but when we got the check it was full amount.....I really thought they should of compensated us for our bad Service. I was... More...
    (Restaurants, Fast Food, Coffee)
    Dalewa's Picture   Dalewa    0 Comments   Comments
  • Rude manager/waitress

    On Nov 14th some friends and I went to applebee's after a 12hr shift at work. We all ordered a beer. Two of them orderded A shot of Fireball Whiskey. When the bill came in they were charged for a double shot each. Come to find out this is standard practice. The manager said we have to order a "baby" shot to get a single shot. He proceded to use foul langauge and said if the bill was not paid in full he was calling the police. The situation should have been handled differently on his end. Using foul langauge with a paying customer is NEVER acceptable. Now they have lost our... More...
    (Restaurants, Fast Food, Coffee)
  • Mozzarella Sticks coupon

    There is a deal going on right now where if your waitress/waiter forgets to suggest buy a gift card by the time they bring you your bill, you get a coupon for free mozzarella sticks. Our waitress did not remember to offer so we asked if we could get our free coupons. We were a party of 8 and after the waitress talked to the hostess, he brought over ONE coupon. We told him there were 8 of us, to which he replied "I am not giving you 8." No where on the advertisement for this coupon did it say ONE PER TABLE. More...
    RJTRRS7892's Picture   RJTRRS7892    0 Comments   Comments
  • Applebee's Beltline and Plano Rd. Richardson, TX

    My husband I took my elderly mother to this Applebee's for dinner tonight. My mother and I both ordered the Riblet dinner, she had the complete meal and I changed mine from coleslaw to mixed steam vegetables. First, the riblets are a very dangerous product. They were full of tiny slivers of bone and were not edible. I tried to finish one of 5 that were on my plate and two hours later, I am still getting tiny bits of bone out of my mouth. Second, my steamed vegetables were ice cold. Like they were just pulled out of the refrigerator. The waitress noticed we were not eating our... More...
    (Restaurants, Fast Food, Coffee)
    jerriean's Picture   jerriean    0 Comments   Comments
  • applebees's manhattan ks

    The experience at the Applebee's located in Manhattan, KS was completely HORRIBLE! For starters when I walked in with my children the hostess said " Just you and THOSE three. Are we waiting for another parent." I said no just us today. After I answered she made like a humpf kind of sound. I then asked if there was an issue and she said gave a snarky smile and kept walking us to our table. I really didn't let it get to me since I was in a really good mood and she seemed to have a chip on her shoulder. I have a 3, 7, and 13 yr old children. We were sat in the corner booth... More...
    (Restaurants, Fast Food, Coffee)
  • Received wrong order at curbside

    I received the wrong order at curbside and didn't notice it until I got back home. I called up to the restaurant and they said I could keep the wrong order they gave me and to come back and pickup the correct order. After getting home a second time (well over an hour from original order), my order was cold and not cooked correctly. I called back a second time and requested to speak with the manager. I was told to come back (this would be a third trip back) and I would receive a total refund. When I got there, I was told that the person I spoke with on the phone wasn't the... More...
    (Restaurants, Fast Food, Coffee)
    DanPhenixCity's Picture   DanPhenixCity    0 Comments   Comments

    I went to Applebee's in Brewster NY last night. We asked for the gluten free menu as one of the ladies with us is highly allergic. They recommended the chips and oriental chicken salad, which she did get. In a matter of minutes after eating she started to itch and break out in a rash, the manager came over and actually went and got the ingredients off the box and it DID contain gluten. I really think you should redo your gluten menu. Our dinner which was for my birthday was ruined. However the staff was very apologetic and helpful. I do think our meal should of been comped! More...
    (Restaurants, Fast Food, Coffee)
  • Poor service.

    Sat for 15 min no one came and even acknowledge us. Had to ask the host to get who ever he or she was. Manager never once came to the table to ask about the meal. Food was ok service was very poor. I understand being busy but busy for 20 min without being acknowledge I find that very bad business. My husband and I will not be returning to apple bees in manhattan KS. And the thing that bothers me the most was that again the manager never showed his or her face More...
    (Restaurants, Fast Food, Coffee)
    Reedswife2013's Picture   Reedswife2013    0 Comments   Comments
  • GM needs people skills.

    My first time to Applebee's as I don't frequent lining up for food I have to pay for. But as the new establishment opened in my area and I just return from a long trip. I decided to get myself a fast meal. The attendant just taking orders without looking to see who came first. I let him know I was waiting to be serve. Anxious to be efficient he was all over the place. I sat and waiting. After an hour of waiting and asking where is my order he finally told me my order didn't go tru so he had manually entered. I demanded my money back and asked to speak to the manager. He came... More...
    (Restaurants, Fast Food, Coffee)
    Jodut's Picture   Jodut    0 Comments   Comments
  • Applebees poor service

    I occasionally visit this Applebee's, as it is attached to the hospital my sister goes too, and I have never had an issue with it, until the other day. I walked into the restaurant and was warmly greeted by the hostess. I explained that I was looking at the menu and had a question about the price of a certain soup and the response I got from the hostess was, "I do not know because I am just the hostess". She asked if I was doing an order "to go", I said, "yes" and she pointed me to a sign in the back and asked me to go over there. I went over to where the... More...
    (Restaurants, Fast Food, Coffee)
    tmturnidge's Picture   tmturnidge    0 Comments   Comments
  • Owatonna MN Applebeess

    I love Applebees and frequent our local Applebees 3-4 times per month. I have been to the Owatonna, MN Applebees 4 times in the last 2 weeks. The waitstaff is great but it seems there are major problems with the management of the kitchen. I have sat for over an hour before getting my food and several members in my group received the incorrect food. When I asked for the manager, the waitress couldn't even find the manager. I have been giving free desserts, chips, comp'ed meals; I just want the food that I order in a timely manner. 45-60 minutes just doesn't cut it. I... More...
    SheriB's Picture   SheriB    0 Comments   Comments
  • Applebee's Hackensack NJ worst service!!!!!!

    I visited this establishment on September 1st around 1:30pm with my parents and two children for lunch. What a mistake! It has to be one of my worst dining experiences to date. It started pretty decent with our waitress taking our order and bringing our drinks. There after our appetizer was brought over with no plates. It was only minutes after that she returned with some plates. By then we were well into the starters. As we waited our waitress seemed eager to take our appetizer dish away which made no sense considering that we were still working on it. I found it very odd that my fathers... More...
    (Restaurants, Fast Food, Coffee)
    Rebuki88's Picture   Rebuki88    1 Comments   Comments
  • Unprofessional Manager

    On August 29th at 6:57pm my two children and I visited the Appleebees in Savoy IL, this was by far the most awful dining experience we have ever had. Although we were seated right away straightaway, thirty four minutes had passed and there were no meals or confirmation that our meals were coming. I asked a server if there was a manager available and she politely stated that she would find him. Well, we actually would have faired better if manager Don V would not have come to our table at all. He approached our table aggitated, rude and disrespectful. When I mentioned that we had been... More...
    (Restaurants, Fast Food, Coffee)
  • Applebees: West end Billings Mt

    Me and my family of 8 arrived at the restaurant around 9:15pm on 08/28/14. Greeting lady didnt seem to helpful. We were seated and was told our waitress would be right with us. Our waitress was soo rude and seemed annoyed (all the while making plans for a trip to Bozeman with her friend at the next table). Not sure if it was the size of our group or the time of day as it is advertised open until 12am. Ragardless we are paying cusotmers and I expected quality service like I received two days before. Two other families were seated and orders were taken before ours. We requested to speak with... More...
    (Legal Services)
    Rayne's Picture   Rayne    0 Comments   Comments
  • Giving Applebees a break

    I don't want to be contacted, but I hope some changes can be made. Applebees was one of the top restaurants until recently. I don't know if it's only the particular establishment or the food in general, but the Applebees at the Triangle Junction in Flatbush Brooklyn, NY is far from being up to standard. After being seated it took our waitress 15 min before she came and introduced herself. We ordered our drinks which took an additional 15 to 20 min to. Be brought to our table. When we ordered we asked for the appetizer to arrive before any of the food. We have 2 kids, there... More...
    (Restaurants, Fast Food, Coffee)
    jjo0896's Picture   jjo0896    0 Comments   Comments

    Last night we went out for 2 fers at this Applebee's in Huntington station , New York. While we were there, the bartender who's name is joe was very rude and smirking at us, smiling and being a douche. We had an incident before where he was the server for our table and made a big scene because we accidentally dropped the cup full of ice. He made us feel un welcome and uncomfortable. If you have staff like that I assure you no one will come back. I really don't like Applebee's to begin with neither does my family but the manager came out and didn't even say anything... More...
    (Restaurants, Fast Food, Coffee)
    Julianjuls23's Picture   Julianjuls23    1 Comments   Comments
  • very up set

    Me and my 4 kids went to eat at Applebees in mobile al i had the best time the waitress that we had was the best out of all the times I have came there to eat with my family she greeted us she talk to my kids she nade us feel like family while we was there we never had to ask for drink refills she always check on us and was on top of everything she took care of all her customer like family that we seen while we was there now what im up set about is we have been back there a few times this week and she not there and. So i ask and they said she only works 2 days this week i feel she is the... More...
    (Restaurants, Fast Food, Coffee)
    anomalous's Picture   anomalous    0 Comments   Comments
  • horrible service

    I came in this store around 915pm after ordering our food and receiving it we ate. Our server only checked on us once. Then I asked for my check and waited ten minutes for her to only come back and ask me did I want a check and boxes. Then it took 15 more minutes for her to come back with my boxes and check. The check was wrong. So she had to go back. At this time I asked another waitress to speak with a manager. I waited ten more minutes for a revised check. And then also asked my waitress amber could I speak to a manager. The manager came out looked and pointed our way and then went back... More...
    (Restaurants, Fast Food, Coffee)
    thoward418's Picture   thoward418    0 Comments   Comments
  • Applebee's of Statesboro Ga can't cook a steak

    I have been to this store 2 times, both times I ordered steak both times it was over cooked. The first time they had a pleasant manager, he greeted us at the door, visited our table and when the steak was over cooked he apologized about it telling me he ensures they use timers. by the time my second steak came out my fiancee was done eating. Still overall we left satisfied. Last night we went again because it was the only place open at 11:30 pm, I ordered steak again. Again it was over cooked. We never saw a manager on this visit. Again my fiancee was done eating before my food was right.... More...
    (Restaurants, Fast Food, Coffee)
    JenBeaulieu82's Picture   JenBeaulieu82    0 Comments   Comments
  • It's a shame

    Every Friday evening we have dinner at the Applebee's in Clarksburg, MD. We have done so religiously for the past year. We have always enjoyed our food and service, but this past Friday 18 July 2014, we experienced the worst service ever. After our food was delivered our server never came back. We had to stop him to order extra items for my daughter which he totally forgot. After sucking on the ice cubes for liquid since my beverage was never replenished he finally came over and asked if I wanted another drink. So after religiously going to this establishment we are never going back.... More...
    (Restaurants, Fast Food, Coffee)
    Frjuly6's Picture   Frjuly6    0 Comments   Comments

Applebee's Corporation Reviews By Product


Applebee's Corporation Comments

Dunkelheit says: (3 months ago)
My friend and I went to Applebees waited a little over a half hour to be seated. When we were seated another 20-30 went by before our orders were taken. I had and alcoholic drink, strawberry lime margerita and my friends was a Long Island iced tea. My glass was small and filled mostly with ice. Ten minutes passed and I asked if I could order another drink. The waitress said she would check with the Manager. The waitress came back and said I would not be able to order another drink. So naturally I asked why being I was confused. I had told her I wasn't driving, Any who the Manager presented himself to me and I ask why am I being treated this way? The manager says I made our waitress "uncomfortable". I asked why and Manager says I drank my drink in ten minutes! Um ok don't understand why I'm being treated so rudely in a restaurant. Well we will not serve you another drink, well that's fine I don't want another drink I just want to leave because I'm "uncomfortable". So my girlfriend and I inseated ourselves and left Applebees in tear, terribly long wait, terrible being treated in such a manner. South Burlington Vermont University mall. I noted people at the bar being served drink after drink btw. Tia

OTIS says: (1 year ago)

HYPERCHARGE says: (2 years ago)

buddylove2626 says: (3 years ago)
I'm a regular customer at the applebee's in dublin, GA and it seems I can never get the help I need when its time to order. When I asked to speak to a manager I was told they were all out back smoking which I thought was against their policy. When I finally got my food it was not how I ordered it and I never received my refill on my drink. I also get sick and tired of seeing one manager name dave feeling on everybody also.

dr48708 says: (4 years ago)
Tuesday 7/26/11 at around 2 pm I visited the unit in Bay City michigan. Started out ok, but then got worse, way to long to wait for a server, I ask for coffee and pepsi. The waiter brought me the drinks but did not bring creamers or ask if I need them, Then there was not a spoon to stir my coffee with. When I tried to pay with my Applebees gift card, it took extra time because he said 3 people could not get it to go thru. I was not happy with the service on this trip which is unusual because I have eaten at this unit many times before.

Flytigerpa says: (4 years ago)
Thank you for inviting us Veterans as your guests. It was not only about the wholesome food, but bringing as many as four generations
( WWII, Korea, Nam & Iraq ) together. The comrade with those Vet's we did not know was unbelievable. The spirit is still there, and Old Glory flys freely. Thank you for bringing us together. Marty Oxenburg
69th DRS, 301st ADG, 14th Air Force-Flying Tigers-China, WWII

flahertybob says: (4 years ago)
To Whom it may concern on 10/22/2010 at 6:30pm My Feiancie and I went to the applebees restaurant in Greenfield Ma. And we were verbally assaulted by your hostesses Husband. and we were forced to leave after being seated. then your hostesses husband continues to assault us in the parking lot and he had to be restrained by another patron from the resturant. we were so shaken by this man
that we still felt uneasy the next day. We tried to enjoy a meal at the 99 resturant around the corner but we could not. I called the next day and sppoke to the manager incharge that night and she remembered the incident, and said she would pass it on to Andrew the Store Manager. I never got a call from Andrew and I had to contact him. He said that he would take care of it and get back to me...... Well to this point I have not heard from this man Andrew who you have in charge of your store in Greenfield. To get to the point I will NEVER EVER enter any of your stores again and I will encourage others as well. If this is the practice your resturant chain allows.I want no part of it.....Your Hostesses name is Sue Batchelder. and her husband Glenn, should not be permitted to be allowed in your store. My Name is Bob Flaherty and you can reach me via emailat or by phone, 413-834-3768. What made this whole incident worse was that this was my first night out since going through surgery two week prior.this was very upsetting.

gadams says: (6 years ago)
This is going around by e-mail. Is it true or just spam?

Hope you enjoy your lunch on Applebee's!
My name is Bill Palmer, founder of Applebee's. In an attempt to get our
name out to more people in the rural communities where we are not
currently located, we are offering a! $50 gift certificate to anyone who
forwards this email to 9 of their friends. Just send this email to them
and you will receive an email back with a confirmation number to claim
your gift certificate.
! !
Bill Palmer
Founder of Applebee's Visit us at:

tazzybaby1 says: (6 years ago)
the silverware was very nasty,dirty not one set but 4 sets and the manager was rude no good customer service for the silverware that they had to bring back to the table 4 times

donzee22 says: (6 years ago)
# 047554748 I was at the puyallup store, the service was verey good, linsley was vry good and credus, the mager even helps out the servire too , Hi name is Reed, very good with pepole & sureous too . I wqs a bus dive for 17 years. so I know thant thanks don Zee

kdawnslist3 says: (6 years ago)
we waited 8 min. for anyone to even come greet us. then when the guy got there we were not able to hear him. we waited for 33 min. on our food. we had to ask for a refill on our drinks. once we were ready to leave we had to ask 3 times for a box. after getting home we both were sick for 2 days. i have never had an experience like that and i wont have another one b/c i dont plan on going back. we ate at the one in ashland,ky.

friend says: (7 years ago)
I was recently involved in a fund raiser at the local Applebee's in Mt. Vernon, Il. I had a fundraiser there in the spring for our reading program at school. We made $12oo at the breakfast at that time. I called at the beginning of school to set up a time for another one to help with the expenses of one of our fellow teachers whose husband was getting a lung transplant. I was told that they no longer did the breakfast. They now did Dining to Donate. Fine. We went with that and was told we would make as much or more. We gave out flyers everywhere & had LOTS of people there both nights. However, I was told today that the total was only $300. I was devastated. All our hard work for that. I talked to the Mgr. & told him there had to be a mistake. We had the place full. Also, during the lunch hour. Of course, the way it is done, you have no proof of how many were there. I'm not sure the waitresses counted all the slips. They all did it a different way. Sometimes after people left the flyer was still on the table. The waitress didn't take it. If there could have been a sign in sheet for all that came because of the fund raiser it would have been more efficient. I am very disappointed by this result. My family alone spent almost $200 eating there for those two days. We also had to buy the $4.00 a gal. gas to get there. (20 miles from here) We might as well of taken up an offerring.. we would have got just as much money or maybe more. We are a frequent guest of Applebee's....however this has left me a little upset. I hope you at least read this and reconsider your proceedures on this. Please call me at 618-316-1578 if you'd like more information. Thank you. Nancy Hocking

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